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🕒 Return Window

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

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✅ Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition you received it — unused, unopened, sealed, and in its original packaging.

• You must provide a receipt or proof of purchase.

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🔁 How to Start a Return

To initiate a return, email us at admin@sewelam.co.za

Return Address:
Phase Moletji, Kwena Moloto 3, 278, 1 NAM St, Polokwane, 0784

Once your return is approved, we’ll email you a return shipping label and instructions on how to send your package.

⚠️ Please do not return items without contacting us first — they will not be accepted.

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🚚 Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.
If your item is damaged, defective, or incorrect, contact us immediately so we can resolve it quickly and make things right.

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🚫 Items Not Eligible for Return

We do not accept returns for the following:

• Custom products (e.g., personalized or made-to-order items)

• Perishables (e.g., food, plants, flowers)

• Personal care goods (e.g., skincare, hygiene, or fragrance products once opened)

• Hazardous materials (e.g., flammable liquids or gases)

• Sale items or gift cards

If you’re unsure whether your item qualifies, email us before returning.

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🔄 Exchanges

Want something different?
The fastest option is to return your item and, once accepted, place a new order for the item you want.

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EU Customers – 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days for any reason.

Returned items must still meet our standard conditions (unused, unopened, sealed, with proof of purchase).

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💳 Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved.

If approved, your refund will be processed to your original payment method within 10 business days.
Please allow time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at admin@sewelam.co.za

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📩 Need Help?

Reach out any time with return questions:
📧 admin@sewelam.co.za | 📞 +27 81 281 3962

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